Industries We Serve

An ongoing series of informational entries

Emergency Services

January 15, 2017

Please note that all of our calls are important, but there are some calls that demand absolute immediate attention. At American Call Solutions, we understand the necessity of handling ER calls quickly and accurately. Your Emergency calls will be routed to be answered first to ensure fast, attentive service. 


February 14, 2017

For your plumbing or technician needs American Call Solutions has the capability of doing all of the above as well as handling your after hours emergency dispatch needs. Your customers can call in to our call center or go to your website and submit a "ticket" and we will assist them directly. Whether its a leak or a refer down, we have the knowledgeable staff to handle each and every call as if it were the first.


March 15, 2017

Fully equipped answering service where customer service is our key function, handling each and every one of your patients with care and compassion. We can take your busy office overflow during the day, and also handle your after hours needs IE; page out doctors (using our *ASP SMS service), schedule appointments (in real time so you can also view and make any necessary changes online), Take messages for your patients and much more! We are prepared to meet your answering service needs!

We Service all these Industries plus Many More!

American Call Solutions Provides These Services and Much More...

Secure Messaging: Allows for us to SMS out securely (all messages are encrypted), ensuring compliance with HIPAA law while maintaining all parties security. With ASP, your staff can also communicate with us, and our professional support agents will be able to see when messages were viewed, received and if there was a response.

*AmeriWEB: Provides Web integration via Chat and or Email Channels so your customer's questions and concerns can be addressed 24 hours a day, on the web, aiding to ensure your customers' satisfaction. This feature also allows you to forward a business email to one of our email addresses so your customer's needs can be answered quickly via the web, or we can dispatch out a technician if your protocol requires it.

*Ameri-Connect: Enables you to make, view and alter your O/C schedules in real time. You will be able to add, view or change employee contact information via the web and also view all paging messages sent between your staff and us. Ameri-Connect keeps you connected with us at American Call Solutions to allow  an open communicative partnership.

Other Services We Offer:

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  • Customer Service & Support (for most industries)
  • 24/7 LIVE Answering Service/Contact Center
  • Appointment Reminder & Scheduling
  • Virtual Receptionist
  • Tech Support
  • Outbound Lead Follow-Up
  • Detailed Reports

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  • Emergency & Non-Emergency Dispatching
  • Order Taking
  • Chat Support
  • Email Support
  • Telephone Support
  • Reservation Scheduling
  • Class Registration
  • Infomercials

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  • Toll-Free & Local Phone Numbers
  • Voicemail & Wake Up! Service
  • FAX/Email
  • Call Recording
  • Call Patching
  • Conference Calls
  • Social Media Support