American Call Solutions

"Providing Quality, Professional and Affordable Customer Service & Support!"


National Multi-Channel Customer Service & Support  
Answering Service/Contact Center 

 

Telephone Support

As your Answering Service provider, we process your companies incoming business telephone calls. A message is taken and then delivered per your instructions.



Live Chat Support

Live Chat Support through your website. Your customer clicks the link on your site and they're directly connected to one of our knowledgeable, LIVE Customer Support Agents.


Email/Social Media

Our Customer Support team provides: Telephone, Chat, Email, Social Media and Web support to your customers by answering their questions/concerns, problem solving and providing follow up if needed.


"Live" US Based Support Agents

Telephone Customer Service & Support

Our support staff are skilled, compassionate, professional and discreet. We treat each communication with care, and process with smooth delivery to it's destination.
With over 30 years of Customer Service and Support experience, our team of  US Based Telephone Support Agents are prepared to be at your service immediately!!

"Live" Chat & Email Support

Chat Customer Service & Support

Our Chat Support Staff are available 24 hours a day to answer your customer's questions and  concerns. 
When you enable our Chat on your website and/or Facebook page, your customers have an immediate direct line to a "Live Agent" who will process their chat call.

Can You Answer YES to Any of These Questions??

  •   Are you losing money because you are missing phone calls?
  • Are you selling products but have no one to handle your customers?
  • Are your business phones ringing off the hook and you need help?
  • Are you concerned about the cost of hiring office staff to man your phones?
  • Do you have a Company Website but need someone to handle your Chat Support?
  •   Are you unsatisfied with the level of Customer Service your current Answering Service is delivering?
  •   Are your callers complaining about long wait times and not being able to speak with a Live person?


**If you answered YES to any of these questions than CALL US NOW! ** 


Features included with our services & Add-Ons:


  • 24 Hour Support-Answer your Business Calls and Chats 24 hours a day/7 days a week (Or as needed)
  • Provide your customers with detailed information; Specials, pricing, location, hours etc...
  • Delivery of your messages via Email, Fax, SMS and/or Phone  
  • Professional Custom Greeting
  • Detailed Call/Chat Reports 
  • Customized Call Script 
  • Customized IVR Menu
  • *Voicemail
  • *Call Recording
  • Music On Hold
  • Commercial/Advertising On Hold
  • Video Conferencing...Coming Soon!
  • Customer Portal- Where you have access to All of Your Messages and allows you to Message us Directly...Coming Soon!

*Add-On Features available at additional cost.


A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.  

~ Mahatma Gandhi